You can return any item within 14 days of delivery
Customers from Norway, Germany, Sweden and Italy
1. Use the return label included in your parcel.
2. Drop off your parcel at your nearest post office or parcel drop-off point. A return fee of NORWAY: NOK 120; SWEDEN: SEK 49; Germany and Italy: €10
applies to all returns.
3. Once your return has arrived at our warehouse, it will be processed and registered. Please allow up to 14 business days from the date of your return arriving at our warehouse for the refund to appear in your account.
International Customers
1. Please contact us at contact@mimir.com to receive a return label by email.
2. Print the return label and attach it to the outside of your parcel. A return fee of EUR 10 applies to all returns. This fee will be deducted from your refund.
3. Please remember to request a receipt with a tracking number when dropping off your return. Keep this as proof of shipment in case your parcel gets lost. Please allow up to 20 business days for your return to be processed.
Important Information
Returns are only accepted for purchases made directly through the official MIMIR online store. Items purchased through other retailers or distributors must be returned to the original point of purchase.
If your return is due to an error on MIMIR's part, we will cover the return shipping fee.
Mimir is not responsible for returns shipped using alternative courier services.
Once your return is received and undergoes quality inspection at our warehouse, a refund will be issued automatically to your original payment method.
You are responsible only for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Therefore, if the returned goods are damaged (for example, showing signs of wear, abrasion, scuffing, scratching, deformation, etc.), incomplete with their components and accessories (including unaltered and attached labels and tags), or not returned in their original packaging, you will be liable for the decrease in the value of the goods and entitled to a refund corresponding to the residual value of the product.
You are therefore advised not to handle the goods beyond what is strictly necessary and to wrap the original packaging in protective outer material to preserve its integrity and protect it during transport.
Legal Warranty of Conformity – Returns for Damaged, Defective or Incorrect Items
In the event of defects and/or non-conformities, you are entitled to a refund, in accordance with Italian Legislative Decree No. 206/2005 (Consumer Code).
If you have received a damaged, defective, non-compliant or incorrect product, you may request a refund of the item.
Pursuant to EU Directive 771/2019 and the Italian Consumer Code, the products you purchase are covered by a legal warranty of conformity for a maximum period of 24 (twenty-four) months from delivery, it being understood that your right to claim such defects expires within 26 (twenty-six) months from delivery.
To report a defective or non-compliant product, please contact our Customer Service at contact@mimir.com, indicating your order number, describing the defect found, and attaching at least one photograph of the product.
Upon receipt of your communication, Mimir S.R.L. will assess the reported defect or non-conformity and, after the necessary quality checks, decide whether to authorise the return of the product.
Authorisation to return the product does not in itself constitute recognition of the defect, the existence of which will be verified after inspection.
Products authorised for return must be sent back, together with the return authorisation communication received, within 14 days from notification of the defect or non-conformity, using the provided return label.
If Mimir S.R.L. undertakes to refund the price paid, the refund will be made using the same payment method used for the purchase.