Mimir offers the possibility to return or exchange items within 14 days of delivery. To initiate the process, please access our online return portal by entering your order number and email address to generate a pre-paid return label. All items must be returned in their original condition, unworn and unaltered, with all tags and packaging intact.
Please make sure to send the product back no later than 14 days from date of delivery using the provided return label.
The risks and direct costs of returning the goods, as well as proof of shipment, shall be borne by you.
The return cost charged varies by country:
NORWAY: NOK 120
SWEDEN: SEK 49
DENMARK: DKK 79
FINLAND: €10
OTHER EUROPEAN UNION COUNTRIES: €10
If you withdraw, you will be refunded all payments made, including delivery costs (except for the return cost and any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), without undue delay and, in any event, no later than 30 days from the date on which Mimir receives your decision to withdraw.
The refund will be made using the same payment method you used for the original transaction.
Mimir is not responsible for returns shipped using alternative courier services.
Once your return is received and undergoes quality inspection at our warehouse located at Segloravägen 26, 504 64 Borås, Sweden, a refund will be issued automatically to your original payment method. Please ensure the package is registered through the Returbo portal to track the status of your inspection and refund.
You are responsible only for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Therefore, if the returned goods are damaged (for example, showing signs of wear, abrasion, scuffing, scratching, deformation, etc.), incomplete with their components and accessories (including unaltered and attached labels and tags), or not returned in their original packaging, you will be liable for the decrease in the value of the goods and entitled to a refund corresponding to the residual value of the product.
You are therefore advised not to handle the goods beyond what is strictly necessary and to wrap the original packaging in protective outer material to preserve its integrity and protect it during transport.
Legal Warranty of Conformity – Returns for Damaged, Defective or Incorrect Items
In the event of defects and/or non-conformities, you are entitled to a refund, in accordance with Italian Legislative Decree No. 206/2005 (Consumer Code).
If you have received a damaged, defective, non-compliant or incorrect product, you may request a refund of the item.
Pursuant to EU Directive 771/2019 and the Italian Consumer Code, the products you purchase are covered by a legal warranty of conformity for a maximum period of 24 (twenty-four) months from delivery, it being understood that your right to claim such defects expires within 26 (twenty-six) months from delivery.
To report a defective or non-compliant product, please contact our Customer Service at contact@mimir.com, indicating your order number, describing the defect found, and attaching at least one photograph of the product.
Upon receipt of your communication, Mimir S.R.L. will assess the reported defect or non-conformity and, after the necessary quality checks, decide whether to authorise the return of the product.
Authorisation to return the product does not in itself constitute recognition of the defect, the existence of which will be verified after inspection.
Products authorised for return must be sent back, together with the return authorisation communication received, within 14 days from notification of the defect or non-conformity, using the provided return label.
If Mimir S.R.L. undertakes to refund the price paid, the refund will be made using the same payment method used for the purchase.